Privacy Policy
How we handle information used to quote and provide transportation.
Last updated July 25, 2026
Information we collect
We collect the contact, pickup, drop-off, passenger, trip, and special-request information you provide when requesting a quote or booking a ride. Account users also provide login information. Payment card details are handled by Stripe and are not stored on our servers.
How we use information
We use this information to quote, schedule, dispatch, provide, support, and account for transportation services; communicate trip updates; prevent fraud; and meet legal and operational requirements.
Service providers
We share only the information needed with providers that support our service, including Stripe for payments, Google for mapping and optional measurement, CookieYes for consent preferences, email and SMS providers, hosting providers, and professional drivers assigned to a trip. We do not sell personal information.
Website measurement and advertising
Subject to your regional consent choices, Google Analytics 4 measures public-page activity and completed website actions, and Google Ads measures qualified calls, saved quote requests, and verified purchases. Ad landing URLs can contain click identifiers such as gclid, gbraid, or wbraid. We exclude contact details, addresses, free-text messages, payment details, account pages, and private booking links from analytics events.
Retention and security
We retain records only as long as reasonably needed for service, accounting, dispute, safety, and legal purposes. We use access controls, encrypted connections, and restricted administrative tools, but no online system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete personal information, subject to records we must keep for legal or legitimate business reasons. Where the consent banner is available, you can accept, reject, or separately choose analytics and advertising storage. We also honor supported browser privacy signals where required.
Cookies and consent settings
Our Cookie Policy describes the categories used on this website. You can reopen the consent panel at any time.
Privacy questions can be sent to info@fsbayarealimo.com.